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Wiki – non-verbal communication

Non-Verbal 360° is a form of communication-based on the non–verbal aspect. It is a method of specialized interpretation, analyzing unconscious bodily movements.



  1. Background
  2. Semantic Field
  3. The Classification of Knowledge
  4. Emotions
  5. Scientific acknowledgment
  6. Controversy
  7. Notes and References
  8. Also available External Web Site Bibliography
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Actually, we do not communicate non-verbally. For example, astronomy is the science that studies the stars. This must not be confused with the subject of the study: the stars. Scientists practice astronomy not stars. We do not do numbers. We do mathematics. An observation cannot be identified with the same words as the method used for identification. This could lead to misguided knowledge. For this researcher in social sciences, the lack-of precise semantics (the meaning of a phrase) is the main obstacle in obtaining clear, scientific results with the non-verbal. This is also the reason why the proper tools have never been found to help observe the real aspect of the non-verbal. The precise concept in this scientific field is still very irregular. With all these facts reunited, synergology has emerged.

Non-Verbal 360° has recognized the findings of certain scholars in accordance with the observations of « l’École de Palo Alto », the papers of Ray Birdwhistell, Edward T. Hall, Gregory Bateson, Paul Watzlawick, but has also founded its own theory based on this school of thinking. Palo Alto’s tendency is to gather every contradiction between the verbal and the non-verbal language. Non-Verbal 360° recognizes that non-verbal language is solely responsible for these contradictions, that non-verbal language may have a double meaning. Experts Non-Nerbal 360 ° can decode lies taken on video cameras without the sound. This proves without a doubt that body language alone can sometimes be contradictory. Non-Verbal 360° has founded new concepts in the field of the non-verbal, beginning with body language, concepts which so far, had not yet been described: micro scratching. When a contradiction between verbal information and feelings not openly expressed is experienced, these micro-movements will manifest themselves. Because of this astonishing discovery, every physical gesture will prompt some activity in the brain, therefore eliminating any contradiction through bodily movement. This allows non-verbal communication to be observed in a new semantic field.


In harmony with recent findings concerning « new wave communication », Non-Verbal 360° has pioneered the fact that inter-personal communication is part of a unit. When two people communicate there is a common area of speech. We no longer think in terms of speaker and listener. However, theories of Non-Verbal 360° do not wish to be considered solely as part of a unit. Along with the aspect of interactive relationships, we must not forget each individual’s background, manifested by certain physical particularities. Everyone has inherited unique bodily gestures. Non-Verbal 360°, an intellectual study allows the reading of gestures to be linked to emotions and subconscious intentions. This is possible because cognitive episodes, psycho-affection and neuro-movements are all linked together. Emotions will surface, manifested by unconscious bodily gestures. To give credibility to this theory, certain rules must be established, keeping in mind the anatomy, in the classification of bodily micro-gestures. Numerous classifications have surfaced. They respect the difference between:

1. Gestures which interact with one group of muscles around one body part without working with other body parts. These gestures have been regrouped, classified and are called microreactions. These are not associated with any gestures of the hand when it reaches for the face or the rest of the body. These gestures are called micro-attitudes.

2. Three types of micro-attitudes are described; microfixations if the hand is motionless, micro-caresses if the hand discretely stokes part of the face or body and lastly, microscratchings when the nails scratch the skin without any apparent cause or signs of spots on the skin.

3. It may also happen, far no reason other than comfort, that one hand reaches for the other. Synergology will describe this as a series of manual retroactive gestures such as: hand in hand, joined hands, crossed hands, V hands, cradled hand.

4. It is also possible that the hands may move in the air. These gestures are considered as gestures thrown in the wind, « figurative gestures, symbolic gestures imbedded in the brain. Each gesture is different by its nature, its dynamics, its interaction and the position of the hand when in movement.

5. Non-verbal communication using bodily gestures would not be fully understood if these gestures were not fully described. Numerous semi-conscious gestures can be considered, for example, when the hand reaches a sidepiece of eyeglasses or when it unconsciously stays put on the stem of a glass. The hand may also firmly hold a pair of keys, a lighter, etc.

All the items in this classification have been gathered, resulting in a «table of Non-Verbal 360°». 2 852 main items have been gathered, explaining very different and especially significant bodily gestures. These appear when some type of emotion is experienced. Different types of emotions can be carefully gathered. This is the sixth rule of classification in obtaining a clear reasoning in synergology.

Eight groups of emotions have therefore been released. These will determine if the emotion one speaks of (verbal aspect) is the same as the emotion one feels (non-verbal aspect). On a day-to-day basis, synergology allows one to determine the general coherence of a speaker in reference to his speech, either in his personal or professional field.


Non-Verbal 360° is a means of deciphering the unconscious non-verbal language. The term « unconscious » is opened to numerous definitions because the capacity of the unconscious is unconscious. Non-Verbal 360° will resolve this problem in a different manner. Instead of beginning with an established theory of the unconscious, Non-Verbal 360° will observe the bodily reactions that are visible. It will not judge but will carefully classify what is observed. This is made possible by non-verbal classification. It is by reference, by proceeding with logic, grasping bodily gestures often related one to the other, that leads to observations of the unconscious, preferably referred to as the non-conscious. In synergology each gesture is categorized, becoming a specific item


Non-Verbal 360° is the observation of bodily gestures. When establishing noticeable differences of items related to general body tone, such as those differences between hyper-emotional conditions and hypo-emotional conditions, this leads to the understanding of this particular condition. It will then measure if the emotional state is either positive or negative relating to pleasure or non-pleasure observed solely by the method established. It will finally determine if the emotion was meant for the speaker or meant to be kept to oneself. Once again certain items will help interpret this condition.

Eight different groups of emotions are gathered and identified from E1 to E8. When circumstance and non-verbal items are in agreement, the emotion felt will be easily understood. Meanwhile, it may also happen that circumstances and non-verbal items are in complete disagreement. The apparent emotion, identified through verbal communication (EX: “ I AM HAPPY!”) does not correspond to items identified through non-verbal findings. A suppressed emotion is therefore presented and identified without being ambiguous.




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Je prends 2 minutes pour vous dire que notre équipe de vente a été ravie de la présentation qu’on a eu cette semaine avec M. Martineau. Plusieurs de nos représentants nous ont dit que c’était la meilleure présentation / formation qu’ils ont eue dans le dernier 5 ans et on en fait 2-3 par année alors c’est peu dire n’est-ce pas.

Martin Jacques
Martin Jacques

Boston Scientific


Je tenais à prendre quelques instants pour venir vous remercier personnellement pour votre présentation à tous nos membres dans le cadre de notre congrès annuel Familiprix, tenu cette fin de semaine à Montréal. Le non verbal fait partie des outils d’avenir et était méconnu pour la plupart d’entre nous, mais vous avez su la démystifier.

Votre participation à notre ‘Vision d’avenir’ a été hautement appréciée et tous nos membres sont repartis du congrès avec un bon nombre d’outils qui ne pourront que les mener à progresser vers l’avenir et dans une même vision, celle de Familiprix.

Acceptez, Monsieur, tous mes remerciements et mes salutations distinguées.

Albert Faladeau
Albert Faladeau

Président et président du conseil

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